Fees, Payments and Refunds Policy

Fees

Any offer of a place at UniHaven is made on the understanding that the student has informed us that they/their parents/their guardians have sufficient funds to pay for their tuition and all associated study fees in full and have the financial means to support themselves for the entire duration of their programme.  Where relevant and agreed, we will accept fees on students’ behalf from their sponsors (i.e., Government, corporate etc.) but only when such agreements have been confirmed in writing.  All fees are associated with UniHaven programmes and services only. They do not include the fees for the third level University partner a student progresses to.

Fee Types

• Tuition fees
  • Refers to the cost of your UniHaven programme of study.
• Administration fees
  • Refers to fees for payments for services that we may provide to include accommodation arrangements, exams, appeals, registration, insurances, visa processing, travel arrangements etc.

UniHaven offers a variety of study options for students who wish to progress their studies with our University partners. When you study abroad with UniHaven you can rest assured that your pathway programme will provide you with a university offer at one of our partner Universities.

Below you will see a breakdown of tuition and other fees to study with UniHaven. Please note that UniHaven does provide a part Academic Scholarship for students based on their high school scores and interview. Flexible payment plans can be arranged.

Full scholarships are not provided.

Contact studywithus@unihaven.ie for programme fees.

Payments

Payments for UniHaven programmes can be paid using our preferred payments platform called GlobalPay for Students.

This simple, secure platform allows you, your parents, or sponsors to pay in your local currency via bank transfer, or by using a wide range of local online payment options including Alipay, UnionPay, India Bank Transfer and more without incurring any transaction charges. Gain peace of mind that your payment will arrive in full with our preferred payment service today.

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Benefits of using GlobalPay for Students:

• Pay fees and deposits in your local currency
• Avoid costly fees and international foreign exchange charges from your bank
• Secure, intuitive, and mobile-friendly interface for a seamless payment experience
• Pay online via popular options including bank transfer, or eWallet
• Track your payment status by SMS and email
• Get price and payment options upfront with a price comparison tool
• If you find a cheaper quote from your bank, we will match it with their Price Promise Guarantee
• Multilingual platform available in 10 languages
• Access 24/7 live chat on the platform or contact our team: studentsupport@convera.com

Make a payment

Payments can also be accommodated by direct bank transfer. Should you wish to do so, please email studywithus@unihaven.ie and we will help you to make the direct transfer payment.

Payments

Payments for UniHaven programmes can also be made through Transfermate, another secure third-party provider of payment services. Transfermate has a network of local banks/accounts globally which allows our students to benefit from and is fully GDPR compliant:

• No international wire fees.
• The ability to pay in students’ own local currency.
• Competitive foreign exchange rates.
• Same day transfer and receipt confirmation for visa purposes and immigration agencies.

Non-Payments

Non-payment of fees may result in students being expelled from our programmes.  Students who have not paid their fees within one calendar month of the date by which they should have paid, which will be communicated to them in advance, will be emailed by UniHaven to request immediate payment. The exception to this is where sponsors have paid on students’ behalf in which case, we will email the relevant body instead.

If fee requests are ignored and become non-payments, students may be expelled as a result. Such decisions will be made by UniHaven’s Executive Management Team and are final.

Late Payments

We will email the relevant student/parent/guardian/sponsor to request immediate payment. If the fees are not paid on time, then they will be classified as non-payments and dealt with as above.

Refunds

UniHaven will refund student fees under certain conditions and as follows:

• Should a programme not go ahead as planned, an applicant will be offered a full refund with no administration charge.
• Should a student have received an entry visa refusal for an in-country in-class UniHaven programme, a full tuition fee refund will be given less an administration charge of €300
• Should a student decide more than four weeks in advance that they do not wish to take their place on a programme that they have already paid for in full, a full tuition fee refund will be given less an administration charge of €300
• Should a student decide less than four weeks in advance that they do not wish to take their place on a programme that they have already paid for in full, no refund will be given unless the student can provide documented evidence of extenuating circumstances e.g., medical, compassionate, or other exceptional reasons that provide unavoidable impediments to study.
• Where a student decides to withdraw from the programme for any reason once their programme has commenced, no refund will be paid unless the student can provide documented evidence of extenuating circumstances as above.

Terms & Conditions

• Refunds will be reimbursed in Euro via the same payment method as the original payment was made.
• Where the applicant is requesting a refund based on a visa refusal, or a failure to meet entry requirements, a refund will only be processed once all supporting evidence has been provided to UniHaven.
• Refunds requests will be processed by UniHaven within 20 working days from receipt of a complete refund request form and supporting documented evidence.
• Refunds will only be paid to the originating bank that was used for the initial payments.  To apply for a refund, a Refund Request Formwill need to be submitted to and is available from studywithus@unihaven.ie together with supporting documentation as listed below.

Refund Refusals

Refunds will not be provided in the following circumstances:

• Where an offer was made based on incorrect or incomplete information being supplied by a student that has already enrolled and registered at UniHaven.
• Where a registered student who is, after investigation, found to be guilty of academic or other misconduct that warrants removal from the programme.
• Where a registered student who, after an investigation, needs to be removed from the programme for absenteeism or other disciplinary reasons.
• All students suspected of any form of misconduct will be dealt with through UniHaven’s Student Complaints and Disciplinary Procedure. Any student complaints will be dealt with through this same process.

Documentation Requirements for Refund Requests

• Visa refusal(for an in-country in-class UniHaven programme)
  • Visa refusal letter from the relevant embassy.
  • Payment confirmation receipt(s).
• Failure to meet English language/academic requirements
  • English language certificate or academic documents. 
  • Payment confirmation receipt(s).
• Extenuating Circumstances
  • Medical Grounds – doctor or consultant letter evidencing medical grounds for refund request.
  • Compassionate Grounds – proof of grounds for refund request that may include documents such as death certificates or other such proof of circumstances.